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CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?
We do everything we can to ship orders ASAP, so if you there's a mistake with your order, please contact our support team ASAP. support@desirefailure.help@gmail.com |
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PRE-ORDER HOW LONG DOES AN ORDER TAKE TO ARRIVE? U.S ORDERS WITH FREE SHIPPING: Please allow 5-7 business days for your order to be delivered. You can check your tracking number for updates or email us. U.S ORDERS WITH EXPRESS SHIPPING: Your order is a priority and will arrive within 1-3 business days. INTERNATIONAL ORDERS: Please allow 7-15 business days for delivery. |
| CAN I CANCEL OR RETURN MY ORDER?
We do not currently offer returns or refunds. We do offer exchanges for different sizes and defective hoodies. You can request an exchange by emailing support@desirefailure.help@gmail.com |
| WHICH PAYMENT METHODS DO YOU ACCEPT?
• PayPal: if you do not have an account yet, you can create one while shopping with us • Apple Pay, Google Pay, Samsung Pay Please note that your billing address must match the address on your credit card statement. |
| HOW CAN I TRACK MY ORDER?
Once you place your order online, you will be able to see the details of the purchase through the email you provided us. |
| I'VE PLACED MY ORDER. WHAT HAPPENS NEXT?
You will be emailed an order number. If you selected express shipping, you will receive a tracking number within 24 hours of your purchase. If you selected free shipping, please allow up to 2 days for a tracking number to be emailed to you. |
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™